Ebay - No! Where Else Can I Sell Online?

"Cats in the Iris"

Once people find out I have been selling online for years they always ask me about Ebay. Upon hearing about the "new Ebay" they are generally turned off from trying to list and sell there. Then I tell them about other online sites - and to my amazement, they are completely oblivious to the fact that there ARE other online sites except Ebay, Amazon and Craigslist. Maybe its time to set the record straight here...and I'll attempt to do just that. I'll be honest and tell you what I know and perhaps you will begin to see the large world of online sites where you can list and sell your items.

Bonanzle.com: - you can set up a free store there. I like the fact they have a little chat box right in your store so that if you are there you can chat with others. Its free and easy to list your items and you pay a small commission for anything that sells. You need to do some socializing and networking to get traffic to your site. This is generally done by visiting other sites and leaving messages for the owners.

Online Auctions.com: - you pay by the month for a store. It was $8.95 the last time I tried it. For the monthly fee you can list and sell whatever you like and as many listings as you like. This was a great site for interacting with the community but I could not make many sales there. I'm sure it was the items I was offering but it seemed to me there simply was no traffic other than other sellers.

Etsy.com: - this is THE place for handmade items, vintage items and art and craft supplies. For 25 cents you can list an item for 4 months - your store is free and you pay a small commission on your sales. This is another site that depends on how well you can interact with the community and network.

Overstock.com: - this was the site I felt could have put a dent into Ebay in a big way. There are two parts to this site - one is retail and the other is auctions....yes!, auctions - they seem to want to keep that part a big secret. I have done pretty well with auctions on this site in the past. I sure wish they would advertise auctions and let people know they are there. They're missing out on a LOT of revenue. Prices for listing are a bit lower than Ebay and, of course, you can accept cash, checks and moneyorders or any variety of money movers such as Paypal.

eCrater.com: - far as I can see its free to list and free to sell! They give you a store and you can list as many items as you like. I have yet to make a sale on the site. Perhaps I'm just offering the wrong items.

eBid.net: - I hit a sale and paid them $49.95 to be able to list there free for life. I can have up to 5 different stores going. I have two right now - one for art and one for other things....neither has made a sale. They don't seem to have as much traffic as is needed to make good sales.

Boocoo.com: - chances are you haven't heard of them. They are brand new, still in beta I think and listing is free right now. This site is owned by a variety of newspapers across the country. Its easy to list there and they give you a free store. I believe there is a small fee if you sell an item.

These are just some of the online sales sites presently out there. There are many others (Atomic Mall, ePier, SpecialistAuctions, PlunderHere, Blujay, Ioffer to name a few) that I did not include here. Those above are sites I've actually listed on and still list on many of them. So, when you feel you're trapped by Ebay's high fees and draconian policies why not give one or more of these a try? On most of them you can't lose anything but your time.

A little watercolor painting today. 5 X 7" Cats in the Iris

Ebay - Turnaround? ..Or Spinning Its Wheels!

"Gala Apples"

Saw this on a blog and got permission to print it here....dem's my feelings exactly:

Whatever happens to Ebay in the months ahead, it will change. Definitely not the turnaround Donahoe wants but it will change or it will die! Simple as that. For over 2 1/2 years he has been promising a turnaround and a big change....that is NOT happening. Ebay has stagnated from quarterly report to quarterly report and now depends heavily on Paypal's success (which also is not forever). At this point about the only hope Ebay has is to oust present management and his team and hire people experienced in online sales and what it takes to make those sales (the latter being the most important). Donahoe relies on Ebay's name and since that isn't working he probably doesn't know which way to turn at this point. The result is nothingness...a stagnation that will kill.

If Ebay were my site I would immediately divide it in the style of Overstock...with the diamond sellers on one side selling retail and the small sellers on the other side selling auctions and BIN's. Its Ebay's only hope and that hope is fading as days go by. Sellers are leaving and other sites ARE getting a foothold - whether Ebay wants to admit that or not!

Ebay needs to bring community and fun back to the auction side. They need to let up on some of those draconian policies that are chasing sellers away. Make it okay for sellers to make a profit selling on the site!

Take the power to destroy sellers out of buyers' hands and make that an administrative decision! Get rid of the childish DSR's and go back to relying on feedback and that percentage figure of negs and neutrals.

Ebay needs to get their hands dirty - get into the trenches and work with buyers and sellers. Time is gone where they could simply sit back and rack in the money....they need to realize this.

Grannygoodpaint:

I have one word for John Donahoe: Rakuten. I think he best work and work fast on a logical turnaround that is built for success and not the quick buck. Rakuten wants world dominance and they are aggressively working on it. Its only a matter of time before they reach out to US buyers...AND...US sellers...! ;-)

My painting for today....Gala Apples - an apple for the teacher?

Rakuten, Inc. - What is Next for Ebay?

"Spring Walk"

I posted this on a UK blog this morning and felt it was good enough to post here on its own. As sellers are hearing the news about the giant Japanese company Rakuten, Inc. buying up Buy.com - they can't help but wonder what this will do to Ebay and its three year destruction path called "disruptive innovation." I'm hoping something great will come of it. What is needed here is stiff competition and I'm hoping Rakuten will become just that. I'm sick to death of hearing the excuses about auctions not being popular or that the economy is to blame. Underneath it all perhaps bad management and the wrong business model are to blame?

My post: I think you’ll find that here in the States we are pretty much for the underdog…the downtrodden. The idea that Ebay was a place where the elderly, the disabled and the stay at home moms could earn some money was worth supporting, and make no mistake auctions are pretty much alive here. Ebay, in the last few years, has managed to kill the excitement of auctions and destroyed the feeling of community that was so alive on the site. They’ve pitted buyers against sellers and driven off some good decent small sellers at the whim of buyers having a bad hair day! Ebay’s reputation is mud here right now.

I feel Ebay would profit from splitting their site – much as Overstock has done. Retail on one side – auctions and fixed price listings on the other. Instead, they try to combine them as Amazon does and its not working. They simply have no skin in that game – they sell nothing but a service and right now they are doing that very badly!

I think Ebay may finally be realizing they can’t make it on retail alone. The competition is stiff, wiley and well-honed. Up against the likes of Amazon they look like what they are – shabby and disorganized. It will be interesting to see what Rakuten will add to this mix. If Ebay does not get back to their roots and their niche as a place where one can find the unique, the rare, the vintage, etc. I believe they will drag on like this for years or until the present management is finally ousted. That’s my take on it after selling on and observing this business for past 12 years.

My painting for today is a watercolor - "Spring Walk"

Thoughts on Ebay, the Economy, Online Sales & Cupcakes & Wine

Cupcakes & Wine

Lately, I've been reflecting on the economy and on my sales and the sales of other artists. Since I'm retired, its pretty easy for me to think about the future. Financially, I'm not wealthy but I do have a modest income - enough to cover my needs. These days I think more about the people who are out of work and desperate then I do about myself. I keep hoping for a turnaround, but that doesn't seem to be happening yet. I keep wishing that the leader we put into office, with such great hope for change, would begin doing something for the citizens of this nation. It saddens me but there is nothing I can do except be grateful for what I have and hope the rest will prosper soon.

Online sales for small sellers of collectibles and artwork has fallen off to the point where it is almost useless to list items and hand over fees. The smaller sites need AUCTIONS there is no excitement in searching by keywords and blundering onto what you want and the same stuff sits month after month. Their present format is confusing and not successful...yes, I'm talking Etsy, Bonanzle, eCrater, etc. etc. They're gaining more sellers but those precious buyers are still mostly out of their reach. None of them advertise...that I can see. Overstock does advertise but for the life of me I cannot understand why they seem to hide the fact that they have auctions running too - if you don't believe me go to the site and LOOK. Sellers deserve more than this type of service. Sellers are willing to pay for service but most of the small sites operating today aren't prepared to give us that.

As for Ebay, the old CEO, campaigning for California governor, is still bragging about the thousands of little people she helped start a business on Ebay while her hand-groomed successor, the new CEO, tears it apart and puts most of those sellers out of business. No use mentioning any more about them. Its water under the bridge now and not worth the space in this post.

I, along with thousands of other sellers are waiting...we're waiting for the next "Ebay" - the next large community of sellers and buyers. I don't see one on the horizon and if one doesn't show up soon then the whole business of online sales will go to the big, rich, retail companies who only wish to expand their presence to the internet. It will be same brand new chinese junk you now find in any mall or large store and the excitement that was once Ebay and online sales of the eclectic, the rare, the vintage...will perish!

Not the best mood for a Sunday morning but I felt I had to tell it as it appears to me and then we, perhaps, can collectively hope for a turnaround...in the economy and the online sales.

Something different today, an abstract, called "Cupcakes & Wine"

So What is Your Opinion of this Ebay Post Now?

I've posted this twice in the past - once in 2008 and once last year. I am only going to post part of it - you can find the whole article in June or July 2009. It was taken off an ebay discussion board in 2008. I ask you once again....do you feel it is coming to fruition? What is your opinion on it? For clarification the "tools" mentioned are supposedly Ebay employees."

"The powers that be want to transform eBay into an overstock warehouse venue. A kind of outlet store for the internet much like a cheaper and streamlined version of Amazon. From a strictly business point of view, given the size of eBay and the growing costs of doing business, it makes a certain kind of sense to shift gears. Think about it: when eBay started, sellers were about rare and unique items but here and now the majority of items are common, used counterparts of what can be found new online at retail sites. Truly rare and unique items are sold at real auctions; the “stuff in your attic” isn’t glamorous enough and won’t keep eBay afloat any longer.

The trend away from the rare and unique to the big box retailer is not new. Several years ago the powers that be noticed that the big “powersellers” were simply listing items that existed in their retail stores or inventories. Thus the concept of “buy it now”, “best offer”, and “eBay stores” were created. It was the nascent stage of the plan yet to be. Little by little, without the population noticing, the mechanisms required to replicate the average retail storefront were already in place - and with its rise came the slow, steady downfall of the auction format.

Yet outright pursuit of a retail venue would have led to a major problem that at the time could not have been surmounted. The vast majority of people, on and off line, know eBay as precisely the place for auctions of rare and unique items. The sellers and buyers held onto that perception too but in truth their opinion even involvement in new and improved version of eBay is irrelevant by a certain Machiavellian calculation made by the powers that be. As part of the plan, eBay calculated thus: even if they lost the sellers as part of the change, the buyers will be coming back to buy regardless of who or what operated within the retail-outlet venue.

No, it was the stock holders who the powers that be feared.

Only the stockholders had the power to change the direction set forth by the CEO and the board. So it became imperative to change the equation. Part of the plan is to devalue the stock gradually so that investors merely dumped the stock as opposed to wanting managerial change ala Yahoo. Then to buy back the stock at lower cost and to such a volume that no rebellion against the powers that be were possible.

By the end of July that phase of the plan will be successful and there est of the plan will be revealed without fear of backlash from those who otherwise would have had the power to pull eBay back from the brink.
Indeed, if you believe the current changes are obvious signals that small sellers are not wanted - be prepared - you have seen nothing yet.

So far what have they done? All they have managed to do is silence a seller’s ability to warn others about buyers (half of the purpose behind the original idea of feedback), burden you with higher and higher fees, dangle “treats” like discounts while setting the bar of eligibility so high that the rewards cannot be reached. and, by the way PayPal deals with “complaints” leave you vulnerable to fraud. What if worse was yet to come?

They know if you do not feel safe that you will not use eBay. The changes that have been enacted only eliminates the small sellers. Meanwhile they want to eradicate the mid-sized seller too. And they want to ensure that both do not return.

For the mid-sized seller the DSR became the tool of choice. The powers that be raised the level of what is a good seller artificially high. No manipulation is required; they know exactly the effect of the policy. This is why buyers are told that 4 is a good score and sellers are told that 4.9 yields discounts and higher listing placements. As long as that fractured point of view exists, eBay does not need to interfere with the DSR as has been suggested, the buyers will be killing the sellers naturally.

By August there will be no pretense and the intentions of the new and improved eBay will be clear. The following is only a partial list of the rules that will be imposed. It comes from a memo that circulated within my corner of the managerial department the week before Chicago. I cannot be too specific about certain items and I cannot reveal details of the latest additions without endangering my anonymity.

1. Neutrals will be converted to negatives complete with red icons and reduced feedback scores. Afterward neutrals will not be offered as a choice of feedback.

2. The entire process of feedback will be automated. Buyers and sellers will chose standard feedback from a list. For sellers this operation will be performed automatically upon the buyer winning. For buyers there will be an extra free line with which to add a few comments about the seller without restriction to content. Replies will not be allowed.

3. The implementation of a stricter rules regarding shipping. From the boxes, packing, labels and tapes to where you can buy postage. Orders have been placed for prototypes of “eBay” boxes. UPS and FedEx will be instructed not to accept “eBay” merchandise if it’s not inside “eBay” boxing. They will know, of course, because when sellers buy the “eBay” postage from the “eBay” source, a detailed list of contents with item numbers will be available to the shippers upon scanning a bar code. As for those who continue to use USPS, another level of quality control will be implemented - buyers will be asked, upon confirmation of delivery, if the seller used “eBay” standard shipping items. Naturally, no verification of the buyer’s truthfulness will be attempted, and continued ‘infractions’ will result in suspension. eBay will have other ways to check if a seller is not using the “eBay” equipment - as they will be required to buy at cost the supplies immediately after items are listed. (This is such a large scale operation behind the scenes that I feel comfortable sharing as much of it as I know.)

4. Sales taxes will be included automatically; shipping cost and sales taxes will be used to determined FVF.

5. Item descriptions will be “standardized” with templates which include the posting of a new, universal return policy. Only yearly subscribers to the retail-outlet venue can opt out of these universal return policies but even they cannot alter the template structures being devised.

6. Strikes against buyers will be eliminated as the whole concept of a buyer and bidding will be altered. FVF will be calculated when payment is submitted.

7. Time to Close will be eliminated entirely. Best Match will be the non-alterable default. Best Match is a system that caters to the needs of shoppers not bidders.

8. Placement within Best Match will be determined by several factors, the most important of which will be the extra display features added onto the listing.

9. DSRs can be removed by retailers and powersellers who pay a certain yearly fee.

10. The end play itself which consists of four phases:
a) the main focus shifts to retail sellers whose fees are on a per listing basis
b) stores will be replaced by a classified section, fees will be based on yearly subscriptions and FVFs
c) occasional auctions will be conducted for unique items (celebrity auctions, items that have been featured on the news, etc.)
d) total elimination of auctions for regular sellers.

From the point of view of eBay’s agenda to change gears these alteration make sense. The powers that be want to turn eBay into a retail venue format. Therefore the “buyer” must be changed - bidding and commitments to buy are part of the past. In a retail venue, the item is either in your cart or not and you only commit to buy when you pay at checkout. The seller is also redefined in the way they will be required to do business. They will be forced to copy the methods of retail stores.

The goal is to become Amazon Lite. Unlike Amazon the merchandise will be stocked by the retailers in their warehouses, eBay will be just an electronic centralized venue for outlet sale - a “trusted” name with a wide customer base and popular name recognition.

That is the future and as I write this I know that it cannot be stopped. There are no investors with enough clout and will to challenge the CEO. Stock holders will simply walk away. eBay will not sink, however, it will be exactly in the position its rulers intend it to be at.

Sellers, my advice is simple. You are not wanted. Leave. If you stay, you will be crushed. Leave. Go away. You cannot win.

I am sorry because for too long I have been a complicit tool behind the scenes. I was part of those teams and think tanks that spearheaded many of the “innovations” you know very well and which will be used to destroy you. I know I will not be believed. I will be mocked and ridiculed by the tools and even those who are real, actual people will be hesitant to accept what I have to say. What has been done to this community, the plots and schemes hatched in meetings and across memos, is far, far worse to endure within my soul than any treatment I will receive at the hands of the tools by posting this. You do not know how much they hate you. It is my conscience that I want to clear going forward. Again I apologize. There should have been a better way for the powers that be to effect the change they wanted for eBay - instead they succumbed to cloak and dagger deception."

Ebay's New TRS Program - Good or Bad - You Decide!

"The Halloween Ball Dinner"

Well Ebay sellers - Ebay has rolled out its "Top Rated Seller " (TRS) and it has left many sellers bitterly disappointed. Especially those who used to be powersellers! Having cut my listings way way down on that site I now can sit back and be relieved that I don't have to walk on those eggshells if I don't want to. Selling elsewhere means less sales but far less stress - so if you don't absolutely have to sell on Ebay - you've already got my advise.

I think the top seller badges are cute - childish but cute. This is something Overstock has had for a long time. In fact I have a badge on Overstock, and have had one for a long time now, because of my repeat business there over the years. Overstock doesn't count how much you sell but how many times buyers come back to buy again...kind of a good indication of the kind of seller you are. Ebay sort of reminds me of a boss I had over 30 years ago. He wasn't the least bit interested in the quality of your work....just push out a LOT of it! Well, I guess that's sort of a business model....sort of. I know with my artwork only the best will do and with my customers also only the best service will do. But...to each his own I guess.

The major thing I wanted to discuss about Ebay's new TRS program is not the cutesy kindergarten badge - that is silly and benign. No, there is something far more serious lurking on the left hand side of the listings pages. Its a purple box that you can click and get ONLY the sellers with TRS badges...the rest of the sellers who also paid their fees kind of float off into cyberspace never to be seen by the buyer! Ebay thinks this kind of favoritism is perfectly alright. They haven't yet grasped the concept of actually getting the service you paid for. Sellers be aware of this - don't sit back and wonder why your views are way down. BE AWARE THAT EBAY IS AT IT AGAIN! The veteran sellers who spotted this in 1/10th of a second are already voicing their opinion...will it do any good?...I doubt it. Only leaving the site enmass would ever do any good at all. In the end, each of us must be aware of what is going on so that we can do what is best for our own business.

My painting today is one I displayed last year around Halloween time. "The Halloween Ball Dinner"

Some Thoughts About Ebay and Sales

A calorie-free watercolor cupcake

As I understand it, Ebay wants to be like Costco (this week). Seems they've put aside wanting to be like Amazon, Overstock, maybe a huge retailer like Walmart and now maybe a huge liquidator. So far, everything they've tried seems to be failing. I have never before seen a huge and rich company such as Ebay without a solid business plan! Why their board of directors is even allowing this company into the hands of a management team who are definitely out of their league is beyond me.

In their attempt to change Ebay into "something else" they failed to recognize the one thing that MUST remain constant.....SALES! Its the one reason for their existence no matter what they want to be when they grow up! I know there are some sellers who brag they are doing "great" on Ebay....never better. Yet for every person who brags 20 others are so disillusioned with the lack of traffic and sales that they are desperate to find other venues that work. The trouble with other venues, that I can see, is that they work on the "if you build it they will come" premise...and that does NOT work! They need to advertise and let buyers know they are there. I see no ads for other venues other than perhaps Overstock which does run TV ads from time to time but never even mentions it has auctions.

Ebay has taken to enforcing new policies that don't weed out the bad buyers and sellers, they don't help the flow of sales nor do they welcome buyers to the site. To the contrary, the site is confusing and cluttered with ads that take prospective buyers off its site! One wonders how a company can go forward while actually stifling sales by manipulating search and by enforcing a ridiculous one-sided feedback policy. I am hoping that one day it will all become clear - but my adult logic and common sense tells me things will simply continue to worsen until hopefully - a new management team in finally installed - also hopefully, a team experienced in online sales. Until then, I look sadly at a once great new and respected company - a company who actually helped small sellers and the small sellers who actually built this company to what it is today. I wonder how much longer Ebay will be around and I'm thinking sadly...not too much longer :-(

My painting for today is a watercolor cupcake - fat free, calorie free but looking delicious!

A Post on Ebay Revisited...What Do You Think?

I originally posted this back on June 25, 2008. Getting close to a year ago. It was supposed to be from an ex-ebay employee and circulated on the Ebay discussion boards where it was torn down from time to time. Okay, time has passed and a lot of new policy changes came about. Read this post and tell me what you think of it now:


This is not my opinion nor do I know whether or not it really is from a former Ebay employee. I'm publishing it only to see how many of the changes noted in the post are actually going into play - you be the judge. I've edited out names, URL's etc.:


FROM A FORMER EMPLOYEE OF EBAY:


There will be those who will not believe me and I sympathize. I wish the facts were fiction but to deny what I know would be to live in a fairyland of make-believe. I understand that the bulk of this “manifesto” reveals a plot so against the spirit of eBay that it will be dismissed as lie. So be it. I cannot force the world to accept it. All I can do is state the truth as I know it and leave it to you and to your common sense and experience to judge.

The deck is stacked against me. Aside from the natural resistance to believe I know that the boards are stocked with eBay’s tools. Their goal will be to discredit me. I will be accused of being a “disgruntled”, “paranoid”, and “emotional” seller. Their words will be specially chosen for effect. That is part of the function of the tools and I am not fazed by it. However, to protect my own identity within the corporation, I cannot be too specific lest the details single me out to the powers that be.

What I intend to reveal is common knowledge to many in the management division behind the scenes.

By the way, the tools are not only the mouthpieces that promote the policies. The psychological tactics employed by the powers that be are far deeper and grander than that. The subtlety of the method is remarkable. The tools come in a wide range of flavors with their own, individual “characteristic” rhetoric. From those who are “for” the policy - and spread various degrees of hostility toward the sellers - to those who are “against” the change - and spread panic and further the divide with the buyers. Both serve the same exact purpose: a manipulation designed to remove the more involved and savvy small to large sellers who will not fit into eBay’s future business plan.

First, let me correct the record regarding the concept of sellers extorting positive feedback. While the violation was known to happen, the activity amounted to less than a tenth of a percent of the yearly transactions. Further, it involved sellers whose feedback percentages were below 80%. The absolute majority of sellers did not engage in such practices. Nevertheless, the powers that be could not resist the fact that promoting this notion of feedback extortion as a wide-spread phenomenon would be the perfect cover with which to hide the true intentions of the policy.

The powers that be want to transform eBay into an overstock warehouse venue. A kind of outlet store for the internet much like a cheaper and streamlined version of Amazon. From a strictly business point of view, given the size of eBay and the growing costs of doing business, it makes a certain kind of sense to shift gears. Think about it: when eBay started, sellers were about rare and unique items but here and now the majority of items are common, used counterparts of what can be found new online at retail sites. Truly rare and unique items are sold at real auctions; the “stuff in your attic” isn’t glamorous enough and won’t keep eBay afloat any longer.

The trend away from the rare and unique to the big box retailer is not new. Several years ago the powers that be noticed that the big “powersellers” were simply listing items that existed in their retail stores or inventories. Thus the concept of “buy it now”, “best offer”, and “eBay stores” were created. It was the nascent stage of the plan yet to be. Little by little, without the population noticing, the mechanisms required to replicate the average retail storefront were already in place - and with its rise came the slow, steady downfall of the auction format.

Yet outright pursuit of a retail venue would have led to a major problem that at the time could not have been surmounted. The vast majority of people, on and off line, know eBay as precisely the place for auctions of rare and unique items. The sellers and buyers held onto that perception too but in truth their opinion even involvement in new and improved version of eBay is irrelevant by a certain Machiavellian calculation made by the powers that be. As part of the plan, eBay calculated thus: even if they lost the sellers as part of the change, the buyers will be coming back to buy regardless of who or what operated within the retail-outlet venue.

No, it was the stock holders who the powers that be feared.

Only the stockholders had the power to change the direction set forth by the CEO and the board. So it became imperative to change the equation. Part of the plan is to devalue the stock gradually so that investors merely dumped the stock as opposed to wanting managerial change ala Yahoo. Then to buy back the stock at lower cost and to such a volume that no rebellion against the powers that be were possible.

By the end of July that phase of the plan will be successful and there est of the plan will be revealed without fear of backlash from those who otherwise would have had the power to pull eBay back from the brink.
Indeed, if you believe the current changes are obvious signals that small sellers are not wanted - be prepared - you have seen nothing yet.

So far what have they done? All they have managed to do is silence a seller’s ability to warn others about buyers (half of the purpose behind the original idea of feedback), burden you with higher and higher fees, dangle “treats” like discounts while setting the bar of eligibility so high that the rewards cannot be reached. and, by the way PayPal deals with “complaints” leave you vulnerable to fraud. What if worse was yet to come?

They know if you do not feel safe that you will not use eBay. The changes that have been enacted only eliminates the small sellers. Meanwhile they want to eradicate the mid-sized seller too. And they want to ensure that both do not return.

For the mid-sized seller the DSR became the tool of choice. The powers that be raised the level of what is a good seller artificially high. No manipulation is required; they know exactly the effect of the policy. This is why buyers are told that 4 is a good score and sellers are told that 4.9 yields discounts and higher listing placements. As long as that fractured point of view exists, eBay does not need to interfere with the DSR as has been suggested, the buyers will be killing the sellers naturally.

By August there will be no pretense and the intentions of the new and improved eBay will be clear. The following is only a partial list of the rules that will be imposed. It comes from a memo that circulated within my corner of the managerial department the week before Chicago. I cannot be too specific about certain items and I cannot reveal details of the latest additions without endangering my anonymity.

1. Neutrals will be converted to negatives complete with red icons and reduced feedback scores. Afterward neutrals will not be offered as a choice of feedback.

2. The entire process of feedback will be automated. Buyers and sellers will chose standard feedback from a list. For sellers this operation will be performed automatically upon the buyer winning. For buyers there will be an extra free line with which to add a few comments about the seller without restriction to content. Replies will not be allowed.

3. The implementation of a stricter rules regarding shipping. From the boxes, packing, labels and tapes to where you can buy postage. Orders have been placed for prototypes of “eBay” boxes. UPS and FedEx will be instructed not to accept “eBay” merchandise if it’s not inside “eBay” boxing. They will know, of course, because when sellers buy the “eBay” postage from the “eBay” source, a detailed list of contents with item numbers will be available to the shippers upon scanning a bar code. As for those who continue to use USPS, another level of quality control will be implemented - buyers will be asked, upon confirmation of delivery, if the seller used “eBay” standard shipping items. Naturally, no verification of the buyer’s truthfulness will be attempted, and continued ‘infractions’ will result in suspension. eBay will have other ways to check if a seller is not using the “eBay” equipment - as they will be required to buy at cost the supplies immediately after items are listed. (This is such a large scale operation behind the scenes that I feel comfortable sharing as much of it as I know.)

4. Sales taxes will be included automatically; shipping cost and sales taxes will be used to determined FVF.

5. Item descriptions will be “standardized” with templates which include the posting of a new, universal return policy. Only yearly subscribers to the retail-outlet venue can opt out of these universal return policies but even they cannot alter the template structures being devised.

6. Strikes against buyers will be eliminated as the whole concept of a buyer and bidding will be altered. FVF will be calculated when payment is submitted.

7. Time to Close will be eliminated entirely. Best Match will be the non-alterable default. Best Match is a system that caters to the needs of shoppers not bidders.

8. Placement within Best Match will be determined by several factors, the most important of which will be the extra display features added onto the listing.

9. DSRs can be removed by retailers and powersellers who pay a certain yearly fee.

10. The end play itself which consists of four phases:
a) the main focus shifts to retail sellers whose fees are on a per listing basis
b) stores will be replaced by a classified section, fees will be based on yearly subscriptions and FVFs
c) occasional auctions will be conducted for unique items (celebrity auctions, items that have been featured on the news, etc.)
d) total elimination of auctions for regular sellers.

From the point of view of eBay’s agenda to change gears these alteration make sense. The powers that be want to turn eBay into a retail venue format. Therefore the “buyer” must be changed - bidding and commitments to buy are part of the past. In a retail venue, the item is either in your cart or not and you only commit to buy when you pay at checkout. The seller is also redefined in the way they will be required to do business. They will be forced to copy the methods of retail stores.

The goal is to become Amazon Lite. Unlike Amazon the merchandise will be stocked by the retailers in their warehouses, eBay will be just an electronic centralized venue for outlet sale - a “trusted” name with a wide customer base and popular name recognition.

That is the future and as I write this I know that it cannot be stopped. There are no investors with enough clout and will to challenge the CEO. Stock holders will simply walk away. eBay will not sink, however, it will be exactly in the position its rulers intend it to be at.

Sellers, my advice is simple. You are not wanted. Leave. If you stay, you will be crushed. Leave. Go away. You cannot win.

I am sorry because for too long I have been a complicit tool behind the scenes. I was part of those teams and think tanks that spearheaded many of the “innovations” you know very well and which will be used to destroy you. I know I will not be believed. I will be mocked and ridiculed by the tools and even those who are real, actual people will be hesitant to accept what I have to say. What has been done to this community, the plots and schemes hatched in meetings and across memos, is far, far worse to endure within my soul than any treatment I will receive at the hands of the tools by posting this. You do not know how much they hate you. It is my conscience that I want to clear going forward. Again I apologize. There should have been a better way for the powers that be to effect the change they wanted for eBay - instead they succumbed to cloak and dagger deception.

Ebay's Future....What I Believe

"Daffodil Bunny"
5 X 7" Watercolor

Everyone seems to have an opinion about Ebay and the direction it will take. Here's mine for what its worth:

I believe Ebay is looking toward a business model that will eventually exclude small sellers and even power sellers. They no longer want the responsibility for customer service and the fraud problems that are beginning to come back and bite them thru the court system. I believe they're desperate to populate the site with huge sellers who can take care of their own customer service and fraud and these will no longer be Ebay's responsibility. Ebay just wants to sit back and scoop in the revenue so they're willing to put in their famous Ebay name to entice these big sellers....the name us small sellers built for them. First they tried the retail route...that didn't work. Now they are looking toward liquidation sellers of end lots and discontinued items in bulk. Once they hit on a solid business model they will open the back door and put us all out by the dumpster without one look back! This is why they are secretive, their plans are not solid and so they keep secretive until that time.

To all sellers: imperative to use Ebay to suit yourself while you build on other venues (I am presently active on Etsy, Bonanzle and Overstock) and perhaps even on your own site. The worst thing a seller can do now is sit on Ebay and complain about sales and wait for things to pick up....its time to be very very proactive! We will probably never again see the wild selling venue that was once Ebay...but neither will Ebay. They will become just a huge, mediochre site and that will eventually fade away or be scooped up by another company, especially so if they keep the present inadequate management.

Not happy thoughts to be sure but I've always been a hard realist and this is what I'm seeing.

grannygoodpaint

With Easter on the way - I thought my painting for today should be Daffodil Bunny.

A Seller Asked About Ebay....

...what our sales were and our views. He was about to leave because he could not get views or sales. Here was my reply:

I found a newsletter in MyEbay that said I was doing great…and listed the piddling amount of money I made on Ebay I guess in the past 12 months. It was a pitiful amount when put next to the large amounts I made in years gone by. They wanted me to write a bit about my “success” - I was sorely tempted….my cursor hovered over that link for quite awhile while I plotted and planned just how I would “tell them about my success”….then I deleted the newsletter. It meant little to me anymore - Ebay means little to me anymore. I list a few items here…ever hopeful that management might come to its senses but the bulk of my items are on my own website and other free to list or small listing fee websites (Etsy, Bonanzle, Overstock) and they are all selling. Nothing spectacular but constant sales and good views as opposed to no sales and few views here. Its sad to think of how far Ebay has fallen and how much they still think of themselves! If they can’t get over their useless attitude of superiority they can only fail. Most of us are moving on…

Mr. Donahoe - What's Ebay Going to Be When it Grows Up?

Watercolor: "Cupcake Party"

Ebay's success came from the little people...buying, selling and becoming a community. Buyers had their favorite sellers, sellers of worth had a following of buyers....and so the cycle of buying and selling goes.

Actually, back in 2004 Ebay began to pare down the strength of auctions. First with the deletion of "Going, Going, Gone" and then the take over of the option feature plus that single handedly dominated many categories, computers, electronics, art, etc. Ebay at that point began to move away from auctions - undoubtedly Meg's idea. The idea of Ebay Express was a stab at fixed price listings but was so poorly thought out and executed -it was bound to fail.

2008, enter John Donahoe - Meg's handgroomed replacement who began to put into place a half-baked plan that was probably cooked up by the two of them. Let's shape Ebay into an Amazonish businessmodel! Well, it took a year for Mr. Donahoe to discover you can't simply change a business model and have it succeed.

Since the "Amazon" plan went into effect, Ebay set buyers against sellers with its feedback and DSR innovations. Ebay upset the balance of buyer/seller and, with countless new and outrageous policies made Ebay a hostile place for small sellers and for many powersellers as well. Thousands of small sellers left...leaving their following unable to find what they were accustomed to buying on Ebay. Sellers who left never came back to Ebay to buy either....then the disastrous 4th quarter holiday season report last year where Ebay declined 16 percent. Right then....John Donahoe and his team should have been let go and a team experienced in online sales AND customer satisfaction should have been brought in to replace them.

At this point Donahoe is outright fishing...first he says they're going to be the world's biggest retailer then at his bright and shiny Analysts Day he claims he is not a retailer but will be more like Overstock, selling end lots and discontinued wares. He pushed Paypal (I suppose so he didn't have to do a whole bunch of explaining about Ebay's core) on everyone and now claims it will be the biggest invention since fire! Anyone who ate that pap wasn't worthy of their job title. Unfortunately the wrong man is in the wrong job, combined with a board of directors who seem to be oblivious, and a multi-billion dollar company and its customers (the SELLERS who pay the bills) are suffering!

As Ebay's attitude says...."let them eat cake" so I thought I'd give you all something to munch on. My painting today is entitled "Cupcake Party"

Ebay? Bonanzle? Why Not Both???

"The Unicorn and the Butterfly"
2 1/2 X 3 1/2 inch miniature

Its funny because when John Donahoe announced Ebay's decline in the 4th quarter last year, he blamed it on our faltering economy. Well, yes...perhaps some of it was to blame but certainly not ALL of it. Yesterday both Amazon and even Overstock reported gains in online sales in the 4th quarter of last year. Amazon going so far as to say "our best holiday season ever". What does all that mean and what has it to do with Bonanzle? Well...you might say the writing is on the wall. Small sellers can't make use of Amazon...Ebay is less than worthless to us these days and I never was able to sell much on Overstock. Small sellers definitely need a place to go and I kind of like the homey feeling of Bonanzle. Yes, it needs traffic and yes it needs more buyers. SO! I suggest all you small sellers get off your duff and get proactive...which means go thru your list of buyers in the past years and invite them to your shop at Bonanzle. Give them an incentive...free shipping...free gifts...something to get them there. Its up to us to build our place in online sales and I think Bonanzle is one of those places that shows a great deal of promise AND management is people-oriented too (isn't that a novel idea?).

BONANZLE
Free Shop, Free Listings, Small Fee Only When You Sell!

We can do it, we can do it, we can do it, we can do it!!!!! In this year of change we MUST do it!!

My painting for today is a miniature that's in my own collection. I loved it so much I simply kept it. "The Unicorn and The Butterfly"

How About Overstock.com?

Birches in Autumn (ACEO

Years ago I had high hopes for Overstock as a viable auction venue in direct competition with Ebay. Their first TV ads mentioned "taking on the big boys" and I rubbed my hands together thinking "this is it...finally". I was vastly disappointed because although Overstock kept advertising its retail site it kept failing to mention it had auctions at all - and most people didn't even know auctions existed there. A succession of managers were brought in who were going to get the auction portion of the business off the ground...all to no avail. I've heard rumors on what held back auctions...I will not mention any of that here. Today, I heard a radiocast with an interview of Doug Minnick from Overstock.com who gave a glowing report on where the site wants to go. They WANT SELLERS and they want them now! They'd be foolish NOT to want sellers since Ebay has been disillusioning sellers both large and small and causing them to wander the internet in search of a good place to sell. Overstock, with its huge retail business already has an good influx of traffic - they just need to make the fact that they have auctions known! Well, I'm always willing to go back and give something another try...how about you? I'll be listing on Overstock.com today and have my fingers crossed. I'm hoping this time they mean it!